INSURANCE AND BILLING
-
Blue Cross Blue Shield (excluding Blue Value, Blue Home, and Blue Local plan)
-
Aetna
-
Cigna
-
Tricare
-
Medcost
-
Carolina Complete Health
-
Healthy Blue of NC
-
Amerihealth Caritas North Carolina
-
United Healthcare Community Plan of NC
-
Alliance Health
-
NC Medicaid Direct
Other payment options:
-
ESA+ provider
-
Contracted provider with the Raleigh CDSA and will apply applicable sliding fee scale percentage if your child is enrolled in NC Infant Toddler Program
-
Private pay options
A NOTE ABOUT INSURANCE:
Please note that estimated coverage information is provided as a courtesy to you, but is not intended to release you from your responsibility for your account balance.
We would like to reiterate that this does not guarantee that your insurance will cover the services you are receiving at Partners in Therapy, LLC. Your insurance company will determine if these charges will be covered when they receive an insurance claim, which includes the procedure(s) that took place as well as the applicable diagnosis code(s).
Please be sure to review the Explanation of Benefits that you receive from your insurance company which will tell you if they are covering these services or not.
We are currently in-network with the following insurance plans:
ILLNESS POLICY
If your child has a contagious illness such as COVID-19, chickenpox, flu, strep throat, head lice, pink eye and/or symptoms such as fever, diarrhea, or vomiting, please cancel your appointment to prevent the spread of illness to your therapist and to other children they serve.
Your child should be free of fever, vomiting, and diarrhea without the use of fever reducing medicine (Tylenol or Motrin) for 24 hours prior to any therapy session with our therapists. Many of our therapists serve medically fragile children and this policy serves to protect the health and well-being of all children served, especially those who are immunocompromised.
*A fever is considered a temperature at or above 100 degrees F.
If a sibling or family member is sick or contagious, please refrain from bringing them to the clinic.
ATTENDANCE POLICY
We rely on your consistent attendance in order to meet your child's therapy goals. If you need to cancel an appointment, please inform your therapist as soon as possible with at least 24 hours notice. However, we understand that children can become suddenly ill and that emergencies do occur. Please notify us as soon as you are aware that your child will not be able to keep his/her therapy appointment for these reasons.
Appointments cancelled with less than 24 hours notice will be charged a $25 missed appointment fee.
Partners in Therapy reserves the right to remove your child from our regular schedule and place him or her on a "flexible" schedule due to noncompliance and/or after two cancellations or no shows within an 8 week period.
Please keep in mind that in order for your child to make progress, appointments must be as consistent as possible.